Privacy policy
At Mixalya, we are committed to protecting and respecting your privacy. This privacy policy describes how we collect, use and protect your personal information when you use our website and online shop.
1. Collection of personal information
When you visit our website, make a purchase, sign up for our newsletter, create an account or communicate with our customer service team, we may collect personal information such as:
First and last name
Email address
Postal address
Telephone number
Payment information
Order history
Any other information you choose to provide voluntarily
We also automatically collect certain information about your device and browsing, such as IP address, device type, operating system, browser, pages visited, links clicked and other usage data.
2. Use of personal information
We use your personal information to:
Process and ship your orders
Communicate with you about your orders, our products and services
Improve and personalise your shopping experience
Analyse the use of our website and optimise our marketing
Respond to your requests and resolve issues
Comply with legal and regulatory requirements
3. Sharing of personal information
We do not sell, rent or share your personal information with third parties for commercial purposes without your consent. However, we may share your information with service providers who help us operate our business, such as payment processing companies, carriers and analytics and marketing service providers.
4. Security of personal information
We take appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We use security protocols such as SSL to secure data transmission and physical and technical security measures to protect our servers and databases.
5. Cookies and tracking technologies
We use cookies and other tracking technologies to improve your browsing experience, analyse the use of our website and personalise our content and advertisements. You can manage your cookie preferences in your browser settings.
6. Your rights
You have the right to request access to, rectification, deletion or restriction of the processing of your personal information. You may also object to the processing of your data or request its portability. To exercise these rights, please contact our customer service team at info@mixalya.us
7. Changes to this privacy policy
We reserve the right to change this privacy policy at any time. Changes will take effect as soon as they are posted on our website. We encourage you to review this policy regularly to stay informed.