FAQ
Q: What payment methods do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, as well as PayPal.
Q: Are payments secure on your website?
A: Yes! All transactions are protected by SSL encryption, ensuring the security and confidentiality of your payment information.
Q: Do you provide an invoice for purchases?
A: Yes, an invoice is automatically sent to your email address after your order is confirmed.
Q: Do you have physical stores or only an online shop?
A: We do not have physical stores at this time. We currently sell online only.
Q: Which countries do you ship to?
A: We ship to the United States, United Kingdom, Canada, Australia, the Netherlands, France, Belgium, and Switzerland.
Q: In which currency are prices displayed on your store?
A: Prices are displayed in U.S. Dollars (USD), Euros (€), British Pounds (GBP), Swiss Francs (CHF), and Canadian Dollars (CAD), depending on your location.
Q: Do I need to sign for delivery?
A: No, a signature is not required upon delivery.
Q: How long does it take for my product to be shipped?
A: Please allow 7 to 10 business days for your product to be delivered. Rest assured, you will receive a tracking number as soon as your order has been shipped.
Q: How can I return or exchange my item?
A: We strongly believe in the quality of our products. That’s why we offer a 30-day risk-free money-back guarantee (return shipping fees not included). If for any reason you are not satisfied with your product, simply email us at info@mixalya.us, and we will provide you with the return instructions.
Q: Where is my order confirmation?
A: Your order confirmation email is sent within 24 hours after payment. Please check your spam or junk folder, as it may sometimes end up there.
Q: What happens if I want to cancel my order?
A: Most orders are processed within 24 to 48 hours. If you wish to cancel your order for any reason, simply contact us at info@mixalya.us, and we’ll take care of it promptly.
Q: What if I still need help?
A: That’s what we’re here for! Please send us a message via our Help Center and select the “Contact Us” option.